Hotel Housekeeping Job Description, Duties, and Responsibilities

A housekeeper’s job at a hotel entails making certain that the guest rooms and any other areas of the property are spotless on a daily basis.

The duties of making beds, replacing used towels with new ones, vacuuming carpets, cleaning and disinfecting bathrooms, and ensuring that new toiletries provided by the hotel are placed in the appropriate places are typically included in the job description of a housekeeper working in a hotel.

It is especially expected of the housekeeper to complete a series of cleaning tasks after a guest checks out of the hotel. These tasks include changing the bed sheets and polishing the furniture so that they are presentable for the next guest to use.

Additionally, the housekeeper is responsible for checking the room for any items that the guest may have left behind and bringing those items to the lost and found desk so that they can be returned to their rightful owners.

What Does a Hotel Housekeeper Do?

The housekeeper is responsible for checking the condition of the guest room they are cleaning to ensure that everything in the room, including the light bulbs, is functioning properly as part of their job duties in the operation of the hotel.

If they discover that the lighting is not working properly or that the furniture needs to be repaired, they should immediately contact the technical or maintenance department so that the issues can be fixed.

In addition to the rooms, hotel housekeeping may also involve making the common areas of the hotel more appealing and comfortable for the patrons who are staying there.

Vacuuming the carpets in the conference rooms, lobby, hallways, and stairs may therefore be part of the work description for the position of housekeeper. Other possible responsibilities include keeping the lobby and hallways clean. In addition to that, there is the possibility of cleaning the furniture and the windows.

In addition to cleaning rooms, housekeepers may also be employed by hotels to work in the laundry department, where they are responsible for washing and drying linens like towels and sheets as well as restocking linen carts.

In larger hotels, there are housekeepers whose primary function is to work in the laundry department, and there are also housekeepers whose primary function is to clean the rooms. On the other hand, in smaller hotels, housekeepers may be required to perform both cleaning and laundry duties.

Hotel Housekeeping Job Description Example & Template

Housekeepers in hotels are responsible for performing a variety of tasks to ensure that hotel rooms and the surrounding environment are kept clean, attractive, and comfortable for guests.

The following is an example of a job description that illustrates some of the major tasks, duties, and responsibilities that are typically associated with the role of housekeepers in the majority of hotels:

  • Respond without delay, both to inquiries posed by customers and those posed by other departments.
  • Cart must be stocked with necessary items, such as linens, before being moved to the designated location.
  • Enter the guest rooms in accordance with the established protocols, and check to see that they are empty.
  • In the guest rooms, replace any amenities that are worn out.
  • You should provide clean linens and terry for those that are dirty.
  • Make sure the bathrooms are tidy, fold the terrycloth towels, and make the beds.
    Items ordered from room service, waste, dirty linen, and takeout all go here.
  • Conduct a thorough inspection of all of the room’s appliances to ensure that they are in good working order.
  • When necessary, rearrange the furniture, the contents of your desk, and the appliances.
  • Clean the dust from the furniture and walls, and remove any marks from either.
  • Maintain the cleanliness of the floors in the hallway and the guest rooms, as well as vacuum the carpets.
  • Observe all of the company’s procedures and policies pertaining to safety and security.
  • Send an immediate report to the supervisor regarding any safety hazards, injuries, maintenance problems, or accidents that have occurred.
  • Complete all training and certification programs in the area of safety with flying colors.
  • Ensure that flammable materials are stored in the appropriate manner.
  • Maintain a clean uniform at all times, and do your best to appear professional.
  • Maintain the confidentiality of any proprietary information.
  • Ensure that the established protocols for greeting and acknowledging guests are adhered to at all times.
  • Anticipate the needs of the guests being served, and meet those needs even before being asked to do so.
  • Assistance should be provided to guests who have disabilities.
  • Acknowledge the importance of the guests’ presence and express gratitude for their attendance Communicate with guests and other individuals using language that reflects well on your organization.
  • Contribute to the success of the team by helping it achieve its goals.
  • Always keep up with quality standards and customer expectations
  • Carry, place, move, or lift objects weighing up to 25 pounds without assistance; obtain assistance for lifting or carrying items weighing more than 25 pounds.

Hotel Housekeeper Certain Abilities, Skills, and Knowledge

The following is a list of typical requirements and qualifications that you will need to meet in order for most hotels to take your application seriously if you are interested in working as a housekeeper in a hotel:

  • Strong ability to pull and push work-related equipment over uneven and sloped surfaces, such as a loaded housekeeping cart
  • Possession of the ability to crouch, kneel, twist, and pull Possession of the ability to sit, stand, walk, or kneel for an extended period of time
  • Capability to manipulate, rotate, and grasp a variety of objects ranging in size and weight
  • Hand-eye coordination and motor skills of the highest caliber.
  • Excellent ability to comprehend and carry out verbal directives Excellent familiarity with cleaning products and techniques
  • Capability to work on one’s own without constant or constant supervision possess a diploma from an accredited high school or the educational level equivalent to a high school diploma.
  • Previous experience in cleaning is sometimes desirable, but is not generally required for the position.
  • The majority of employers for this position will probably require you to take and do well on a series of assessment tests before they will hire you.


If you are looking to hire people for a housekeeping position in your hotel, the job description sample that is provided in this post will help you create a detailed and effective description for the job, which will increase your chances of attracting the best people for the position. If you are looking to hire people for a housekeeping position in your restaurant, the job description sample that is provided in this post will help you create a detailed and effective description for the

This post is also helpful for individuals who are considering working in the hospitality industry as a housekeeper. They will be better prepared for the job after learning everything there is to know about the tasks and responsibilities of hotel housekeepers, which they will learn in this training.

Have you gained a better understanding of the work that hotel housekeepers do as a result of reading this post? In the comment box to the right, I would appreciate it if you could share your thoughts regarding this article. If you work in the housekeeping department of a hotel, please also share the details of your job description.

Athina Iliadis is a Human Resources Professional with over 25 years’ experience in corporate environments working for companies such as Pearson, LexisNexis, Hershey, and Reckitt. In her current role as a consultant working with clients around the world, she coaches managers and employees on HR issues, supports leaders in their business, produces content about careers, interviews, and job opportunities. She is fluent in English, French and Greek, and she holds a BBA with a major in HR from Université du Québec à Montréal. Find her on LinkedIn and at

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