Netflix Job Application

Responsibilities:

• Lead and grow a team responsible for general building maintenance and building systems.
• Be 1st PoC responsible for moves, coordinating smooth transitions from start to finish
• Set up new vendors for outsourced services, send out RFPs and constantly strive to look to improve on our operational services
• Coordinate day-to-day workplace activities of general repairs and maintenance including HVAC, utilities, pest control, janitorial, furniture, and equipment set-ups
• Manage small construction/build projects
• Manage related vendors, maintaining good working relationships
• Confirm accuracy on finance operation, compare costs for goods and services against industry averages.
• Troubleshoot, evaluate and make recommendations for maintenance operations systems and equipment
• Maintain ownership and responsibility of the Workspace Operational hard services  always ensuring a healthy, stunning place to work
• Ensure environmental health, safety and security compliance and collaborate with EH&S team, Corporate Security team
• Be part of the Emergency Response Team (BHV training will be provided)

Requirements:

• 7+ years in a maintenance/facilities lead role in a Corporate environment
• Demonstrable problem solving skills with the ability to be resourceful and proactive
• Experience managing a ticketing/job tracking system
• Strong mechanical and technical understanding
• Excellent communication skills
• Adept at managing multiple projects simultaneously in a fast paced, fluid environment
• Friendly and professional disposition, with the ability to maintain successful relationships with all internal and external stakeholders
• Self motivated, hands-on, and not afraid to tackle any problem however big or small
• Experience with Google Drive (Google Docs,  Google Sheets, etc.) is preferred
• Demonstrate a clear understanding of the Netflix Culture
• Fluent in English and Dutch

The successful candidate is:

• Proactive. They don’t need to be nudged or reminded about their tasks and responsibilities.
• Able to anticipate potential problems and knows when to ask for help.
• Confident and able to express ideas and point of view thoughtfully and with passion.
• Meticulous about the details. Every single one of them.
• Thorough, completes tasks and follows up.
• Scrappy, resourceful and relentless in trying to find a solution before escalating issues.
• Aware that the world of events is not a 9-5 job.
• Poised, not scared to speak up with the team, and mature.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to pivot and adapt to shifting priorities without missing a beat.
• A proactive and positive thinker and a contributor to the team.
• Effective in dealing with global PR agencies, talent reps, vendors and internal executives.
• A great communicator – via email, by phone, in person-and simultaneously.
• Comfortable working with high-level talent and executives.

• Confident and able to express ideas thoughtfully and with passion.
• Meticulous about the details. Every single one of them.
• Thorough, completes tasks and follows up.
• Passionate about entertainment. A rabid fan of television, film and pop culture.
• Scrappy, resourceful and relentless in trying to find a solution before escalating issues.
• Able to anticipate potential problems and knows when to ask for help.
• Aware that the world of communications is not a 9-5 job.
• Organized, organized, organized — i.e. there’s a label on your label maker.
• Poised, not scared to speak up with the team, and mature.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to pivot and adapt to shifting priorities without missing a beat.
• A proactive and positive thinker and a contributor to the team.
• Knows Google Drive like the back of their hand.
• Able to function effectively as a part of a loosely coupled but highly-aligned team.
• Effective in dealing with PR agencies, talent reps and internal executives.
• A great communicator – via email, by phone, in person-and simultaneously.

You will:

• You will handle in-depth technical and product based questions and escalations from customer service centers around the globe.
• You will investigate and document complex technical issues impacting our service.
• You will prevent negative impacts to Netflix and our customers by identifying trends and articulating them into actionable follow up and takeaways.
• You will be assisting our Global Escalations team in coordinating the Customer Service response to service issues and outages.
• You will serve as an expert resource for general and technical questions in Amsterdam, Athens and Lisbon.

You are / You have:

• Fluent in English language, both written and spoken.
• At least 2 year of experience in a technical troubleshooting role helping to determine root cause of technical issues.
• You have strong computer troubleshooting skills including Mac OSX & Windows operating systems, hardware, software, home networking configurations, and internet connectivity issues.
• You are someone who can communicate in both verbal and written forms with a wide range of internal and external stakeholders regarding complex issues.
• You can innovate methods to drive positive change in our customer service operations. You have demonstrated an ability to exercise creative thinking and problem resolution skills.
• You have the ability to extract and interpret large amounts of information from various databases and sources.
• You are receptive and able to appropriately incorporate feedback to continuously improve in an environment of rapid change.
• Foreign language fluency (particularly European or Middle Eastern languages) a plus.