Genpact is a global company with over 80,000 employees. There is a wide variety of work available, from cleaners and maintenance workers to content moderators and marketing interns to developers, process managers, consultants, and executives.
The technical questions asked at interviews will, of course, vary. When interviewing candidates for a position as a management trainee versus a receptionist, Genpact’s HR managers and recruiters will ask candidates different questions.
However, there are a few reoccurring questions that come up in almost every interview with Genpact, so that’s what we’ll be focusing on here. You’ll be asked about your familiarity with Genpact, what drives you, where you want your career to go, and how you plan to get there, as well as your outlook on the workplace and how you plan to handle the many challenges you’ll face in your time here.
When you’re finished here, head over to Interview Questions by Job Title to get a feel for what to expect during an interview with Genpact for the specific position you’re interested in. Let’s take a look at the most common interview questions asked by the company so you can prepare adequately.
Why do you want to work for Genpact? (What excites you enough about Genpact to want to work there?)
Try to learn something about the corporation before you interview for the job. Highlight a distinguishing feature of Genpact that you think is worth highlighting. It could be the company’s history, the fact that they’re one of Fortune magazine’s top 50 best places to work, or even the goals they’ve set for themselves.
You could also mention that you were referred to Genpact by a mutual acquaintance who works there, which is also a fantastic response. They said great things about the working environment and the company, and you decided to apply for a job. With such a large workforce, it’s likely that every single person in the world is acquainted with at least one person who works there.
You can also mention that you’re eager to expand your horizons and that you think an international company would be a great place to get your foot in the door, meet people from different cultures, and learn new things. I’d also suggest explaining why you’re interested in a specific position (accounts payable, a kyc/aml specialist, etc.).
After the next five years, what do you hope to have accomplished?
Make an effort to establish a future with Genpact. Consider the potential for advancement within the company beginning with your current position. This industry leader in business process management provides a wide variety of career paths.
In order to keep them motivated during trying times, it’s important to demonstrate that you’re serious about your intentions and that you have some goals.
Describe a typical workday for yourself.
Don’t let your imagination run away with you. New hires at large companies will always be given entry-level positions (entry level). In the beginning, you can expect to spend most of your time doing routine tasks and assisting more seasoned team members.
Depending on the specifics of your position, you may be responsible for collecting data, making simple reports with the aid of software, answering simple customer questions, etc. If anything, you shouldn’t let this set you back because it’s just the beginning and everyone else in the company has been where you are.
You can also highlight the importance of teamwork. You should also mention that you anticipate being occupied for the bulk of the day. Be as upbeat as possible when discussing your plans. They should get the impression that you want to work for them, not just for the money.
Please tell me about Genpact.
There is a plethora of information available on the company, from basic facts (it has over 100,000 employees, it was founded in India in 1997, and its primary business areas) to more complex topics like public relations crises and financials. The secret is to look on the bright side and find a reason to like the business. At the end of the day Genpact is a huge operation, and they do not expect you to know it inside out before you even start working for the company. Head to their website, check something about the operations and working culture, pick things you find interesting, make notes, and bring them to the interview with you. During the interview, it will serve you well to demonstrate that you care about the company and have prepared thoroughly.
In the worst possible case (if you forget everything due to nerves or arrive unprepared to the interview), you can simply say that Genpact is a successful multinational company specializing in professional consulting services related mostly to IT. And who wouldn’t want to work for such a company nowadays, when IT and AI in particular is the biggest buzzword out there?
How do you feel about doing night shifts?
Most Genpact customers are based in US, but most employees are based in India or other Asian country. There is a good chance that you will have to work overnight shifts if you are also located in Asia.
Tell them that you count with this aspect of the job, that you knew about it before you applied. You can say that you do not struggle with maintaining your concentration during the night, and believe that your body will get used to night shifts.
Describe your background and relevant experience.
Genpact provides a great training program for new hires, and the company does not place a high value on prior work experience (especially when you apply for entry level position with the company).
However, they will still inquire about your work history to gauge your dedication and demeanor in the workplace. Always present your past employers, superiors, and coworkers in a positive light. Talk about your last job and what you accomplished and what you learned there.
Give an example of a disagreement you had with a former coworker or classmate.
To some extent, conflict is inevitable in any work setting. The conflict, the events leading up to it, your perspective, and the perspective of the other party involved should all be made clear. Do your best to keep your cool and not let your emotions cloud your words.
In order to show the interviewers that you can admit fault when you’re wrong, you can bring up a specific instance in which you erred. This will leave a deeper impression than relating how you prevailed in a fight with your superior… It’s important to keep in mind that the story you tell is less important than the attitude you bring to it.
Describe a time when you had to perform under intense scrutiny.
In this position, you must work efficiently and effectively to complete tasks on time and achieve set objectives. Sometimes you’ll feel pressure and other times it’ll be easy. The interviewers will be impressed if you can demonstrate that you can maintain your composure and prioritize tasks despite being under duress.
Exhibit this disposition as you describe a trying time at your previous job or in school. Some might even say that you thrive in a time crunch and perform better under stress.
In what way did you go above and beyond the call of duty to ensure the satisfaction of your customer? (for the customer, for the colleague).
Work overtime or provide an additional service to a regular customer are two examples. Again, it’s your attitude that matters most; the interviewers should get the impression that you genuinely take pleasure in going above and beyond for customers.
If you are a recent grad looking for your first job, emphasize the importance of going above and beyond for the customer. That’s the only way to keep the customer at times.
Various possible Genpact interview questions
- To what extent do you see your own strengths and weaknesses?
- Why do you work so hard?
- Exactly what qualities do you look for in a good workmate?
- Tell us about a time you accomplished something great and the steps you took to do it.
- Please share a story about a time when you had to overcome adversity.
- Tell me about a time you had to calm down an upset customer (customer).
