Wawa Job Application

Wawa Job Application Online

As an outgrowing and developing company, Wawa receives applications for different departments of the company. Applicants who would like to work at Wawa can either provide their online application or directly can contact the human resources. This article mainly focuses on the applicable positions, detailed information about the current open positions and the application procedures. To have a deeper knowledge, only thing you need to do is to follow the requirements given in this article.

Wawa, Inc. is an American chain of convenience stores and gas stations located along the East Coast of the United States, operating in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Washington, D.C., and Florida. The company’s corporate headquarters is located in the Wawa area of Chester Heights, Pennsylvania in Greater Philadelphia. As of 2008, Wawa was the largest convenience store chain in Greater Philadelphia, and it is also the third-largest retailer of food in Greater Philadelphia, after ACME Markets and ShopRite.

Wawa Job Opportunities & Application Process

Wawa receives application for open positions almost every season: some of the positions require experience and deeper knowledge in the specific area whereas the rest can be applied by unexperienced employees as well. Applicant who are willing for a position in Wawa, can apply to the best fit for their future.

However, the most important thing to keep in mind that the applicants are strictly expected to fulfill the age requirement. Nevertheless, for entry level positions, there exist no high-level qualification expectance, therefore, the sooner the application is made, the higher change the candidate has.

Customer Service Associate

Must be able to lift and carry up to 35 lbs and must be at least 16 years old.

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.  Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.  Maintain proper cash levels in register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in fast paced environment

Fuel Associate

Must be able to lift and carry up to 50 lbs and must be at least 16 years old.

The Fuel Associate works in support of the store management team to facilitate the completion of gasoline related customer service and tasks. Delivers fuel safety, customer service and ensures fuel court related tasks are completed with efficiency and consistency. The Fuel Associate is expected to properly execute all cash management processes, including cash handling, credit card processes and related safety procedures.  The Fuel Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Principal Duties:

• Greet customers at kiosk/fuel dispenser and provide an enjoyable fuel experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.  Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Assist fuel customers by determining need (fuel type, amount, etc), programming fuel dispenser, and pumping fuel.
• Operate the point of sale as per corporate standards and maintain proper cash levels. Process cash and credit payments and use cash register to dispense change/receipt at completion of service.
• Complete outdoor housekeeping functions including using outdoor power equipment, cleaning, power washing, sweeping, cleaning oil and gas spills and picking up and emptying trash.  Wipe down the fuel area and restock all fuel area supplies and products.
• Replace receipt paper and ensure that credit card payment area has not been tampered with.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn processes and procedures and demonstrate on a daily basis
• Ability to work overtime when needed
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.

Team Supervisor (Overnights)

Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present.  This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity.  Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered.  Respond to and resolve customer inquiries in a courteous and timely manner.  Respond to and resolve customer inquiries and solicit customer feedback and input.
• Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
• Ensure execution of established safety, security, quality, and store operations policies and standards.  Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
• Provide direction, motivation, and coaching for associates during the shift.
• Prepare and maintain stock levels for all appropriate food service items by day part.
• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
• Recognize associates and celebrate accomplishments.
• Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
• Administer check-in of external and internal vendors according to corporate procedures.
• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Night Supervisor

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Some duties include…

• Ensure exceptional customer service is being delivered.
• Provide direction, motivation, and coaching for associates during the shift.
• Ensure execution of established safety, security, quality, and store operations policies and standards.

Key Requirements

• Experience managing others
• Proven exemplary customer service skills
• Ability to work 35-40 hour workweek on 3rd & occasionally 2nd shift

Food & Beverage Manager (FBM)

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.